Privacy Policy

1. This Policy is drafted to make sure Diagnofirm stores all Personal Data and Sensitive Data (together “Personal Data”) in line with the relevant laws of Botswana, specifically the Data Protection Act. Diagnofirm will process all Personal Data in accordance with the Data Protection Act (“DPA”), which regulates and controls the processing of a person’s Personal and Sensitive Data in Botswana.

2. In accordance with the requirements of the DPA we set out below how we, (the “Responsible Party”), collect, use, and share Personal Data and the reasons why we need to use and share the Personal Information.

3. Diagnofirm is committed to processing data in accordance with its responsibilities under the DPA. Personal Data shall be:

processed lawfully, fairly and in a transparent manner in relation to individuals;
collected for specified, explicit and legitimate purposes;
adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed;
accurate and, where necessary, kept up to date; and
processed in a manner that ensures appropriate security of the personal data.

4. What types of Personal Data do we collect?

4.1. The types of Personal Data that we may collect includes information necessary for our legitimate business interests and to provide you with the Service, including but not limited to, fulfilling an order and answering a query. This may include:

identifiable personal information, that you would provide to us, such as (amongst other things) your first and last name, screen name, email address, postal address, physical address, telephone number, date of birth, details about your telephone;
ID or Passport Number; and
Medical Aid Details and details of the Medical Aid member.

4.2. Diagnofirm recognizes the sensitive nature of sensitive personal data (as defined in the DPA), which includes data collected regarding physical or mental health or condition of an individual. As part of providing our Services, we may collect, store, and process sensitive personal data to ensure the quality and accuracy of the services we offer. Rest assured that we are committed to maintaining the utmost confidentiality and security of this data in accordance with the DPA. Your privacy and trust are of the utmost importance to us, and we take all necessary measures to safeguard your sensitive personal data.

4.3. We may also collect other information, including your interests, preferences, purchasing behaviour, transactional information, geographical location and demographics (e.g., age, gender, and income information). We may, on occasion, combine Personal Data we receive online with other records (such as those from telephone and direct purchases) to develop a customer profile relating to you.

4.4. We will attempt to limit the types of Personal Data we collect to only that to which you consent (for example, in the context of online registration, , message boards, surveys, polls,, SMS, and other mobile services).

4.5. When you visit our App, our server also automatically records your address, the App from which you visit us, the pages on our sites you visit and in what sequence, and the date and length of your visit. This information is aggregate and anonymous data and does not identify you specifically. However, you acknowledge that this data may be able to be used to identify you if it is aggregated with other Personal Data that you supply to us.

5. To provide our Services effectively, Diagnofirm will collect samples for analysis and send them to the Diagnofirm Lab. The results of these samples will be shared with (i) the registered medical practitioner specified on the prescribed Diagnofirrm form and/or (ii) the referral hospital/clinic/lab indicated on the Diagnofirm request form. Additionally, all results and invoices will be accessible for the Consumer to view on the App. If the Consumer wants results sent to a different referral hospital, clinic, lab, or medical practitioner and did not specify this on the prescribed Diagnofirrm form, Diagnofirm is not liable or responsbile for sending results to the stiplauted referral hospital, clinic, lab, or medical practitioner stated on the prescribed Diagnofirrm form.

6. Please be aware that if the designated medical practitioner is situated outside Botswana, certain Personal Data may need to be transferred outside the country for processing. By agreeing to the Terms of service, you are granting your consent for this data transfer.

6.1.In addition, we may use your Personal Data to:

inform you of changes made to our App;
inform you of products, services, promotions, offers and competitions which you may find interesting;
respond to any queries you may have;
develop an online customer profile;
understand general customer trends and patterns so we can develop and support existing and ongoing marketing strategies for our products and services; and
for security, administrative and legal purposes.

7. What security measures are in place to protect my Personal Data?

7.1.Although absolute security cannot be guaranteed, we have in place up-to-date, reasonable technical and organisational security measures to protect your Personal Data against accidental or intentional manipulation, loss, misuse, destruction or against unauthorised disclosure or access to the information we collect online.

7.2.While we cannot ensure or warrant the security of any Personal Data you provide us, we will continue to maintain and improve these security measures over time in line with legal and technological developments.

7.3.We store your Personal Data in the Republic of Botswana. If the location of the central database is located in a country that does not have substantially similar laws which provide for the protection of personal data, we will take the necessary steps to ensure that your Personal Data is adequately protected in that jurisdiction.

7.4.Your information will not be stored for longer than is necessary for the purposes described in this Privacy Policy.

8. Will my Personal Data be shared with anyone else?

8.1. We may share your Personal Data with other entities within Diagnofirm (including those based overseas) that have agreed to be bound by this Privacy Policy. It is possible that we, or one of our divisions or affiliates, could merge with, be sold to or be acquired by a third party. To the extent legally permissible and in accordance with the conditions of this Privacy Policy, we may share your Personal Data with any successor entity. In addition, we will share medical data to your requested medical practitioner.

8.2. Family accounts: If you have a family account that includes your spouse and/or children, please consider the following:

as the legal guardian of your children, you will sign these terms on their behalf, and you acknowledge that the Personal Data provisions will also apply to your children;
by adding your spouse to the account, it is necessary for your spouse to accept these Terms separately; and
in the event of a divorce, it is your responsibility to remove your spouse from the account if you do not want them to receive Personal Data. Diagnofirm holds no responsibility for any sharing of Personal Data with a spouse who has not been removed from the account